What works in retail, and why.
Evidence-led notes on shoppers, stores and the business of retail, here and around the world. From people who run stores for a living.
3 notes · latest October 2026Zudio's secret is a price it won't play with
Ten years and 1,000 stores in, Zudio's owner says its prices are not a lever for a slow week. Here is how that one choice shapes the whole model, and what it costs.
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Zudio's secret is a price it won't play with
Ten years and 1,000 stores in, Zudio's owner says its prices are not a lever for a slow week. Here is how that one choice shapes the whole model, and what it costs.
October 2026Judge a store by its festival, not the calendar
Durga Puja moved almost three weeks between last year and this one. Here is why the festival, not the date, is the right yardstick, and what it changes in a store.
October 2026Cutting floor staff saves a little and loses a lot
Research from MIT, Wharton and Gap's own stores points the same way: the person on the shop floor is not a cost to trim but the cheapest growth a store has.
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